Shipping, warranty, and returns
Shipping, warranty
and returns
Four things we guarantee with every order. Below, you will find exactly what they mean, with no fine print.
Ordered before 3:00 p.m., shipped today
If you order before 3:00 p.m. on a working day, your package will be dispatched the same day. This applies to everything in stock, which is by far the largest part of our range. If an item is out of stock, you will see this on the product page before ordering.
Orders received after 3:00 p.m., at the weekend, or on a public holiday will be dispatched on the next working day. We ship from Monday to Friday.
100% breakage-free, or we will send a replacement
Glassware and parcel delivery are not natural friends. That is why we package everything to withstand knocks and cover the rest with a guarantee: if anything arrives broken, we will send a new one free of charge.
You do not need to send back the shards. A photo of the breakage and your order number are enough, and we will immediately prepare the replacement.
Shipping from €6.95
Shipping within the Netherlands costs €6.95. If your order does not fit in one box, the cost is €12.95. Shipping to Belgium and Germany costs €8.95, or €15.95 for multiple boxes.
In your shopping cart, you will always see what you pay before checkout, so you will never be faced with an unpleasant surprise.
14-day cooling-off period
Not what you expected? You have a 14-day cooling-off period, starting from the day you receive your package. If you choose store credit, returns are free. If you want the amount refunded to your account, return costs are equal to the shipping costs for your country.
The glasses must be unused and returned in their original packaging. You can find out how to register a return on the Returns and exchanges page.
Frequently asked questions
When will my order be shipped?
If you order on a working day before 3:00 p.m. and everything is in stock, your package will be dispatched the same day. If you order later, on the weekend, or on a public holiday, it will be dispatched on the next working day.
How much does shipping cost?
Shipping within the Netherlands costs 6.95 euros, and 12.95 euros if your order does not fit in one box. To Belgium and Germany, the cost is 8.95 and 15.95 euros.
What does the breakage-free guarantee cover?
If your glassware arrives broken, we'll send a replacement free of charge. You don't need to return the broken glass; a photo is enough.
Can I return my order?
Yes, you have a 14-day cooling-off period. Returns are free with store credit; if you choose a refund, the return cost is equal to the shipping cost. The glasses must be unused and in their original packaging.
What if something is missing from my package?
Contact customer service with your order number. We'll send the missing item at no additional shipping cost.